Workers aren’t widgets. Companies need employees who are more than three-dimensional versions of their job descriptions. Research has shown that companies are efficient and effective when a proactive, flexible, fill-in-where-there’s-a-need ethos of “organizational citizenship” is the norm. That works best when employees can go above and beyond in ways that are intrinsically meaningful to them, according to the Harvard Business Review.
So how do leaders foster a culture where workers show engagement, initiative, and creativity? Yale Insights consulted with Yale SOM’s Heidi Brooks for guidance on techniques that bring excitement, engagement, and meaning to the workplace.
HEIDI BROOKS
